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Content Starts Here Grants FAQ Page

The Pew Charitable Trusts

Frequently Asked Questions - Grants Portal




The following FAQs are for the Grants Portal. If you have specific questions about the program you are applying to, please contact your Program Officer.


Do I have to create an account?

Yes, in order to complete your grant application or to fill out grantee reports, you will need to create an account. Click on the “New User?” link under the login boxes to create your account.


Should I register as an individual or an organization?

You should register as an organization if you are registering for the institution that is applying for the grant. It’s helpful to have your organization’s EIN when you register as an organization. All others should register as an individual.


I already have an application, why is the system asking me to create a new one?

Be sure you are using the correct link to the Grants Portal. The first link/URL you received should be a longer URL and will walk you through the registration process and allow you to create a new application. You only have to use that URL once to create your account and application. Once you create your account and application, you should use this link to login to an existing account.


What’s my username?

Your username is NOT your email address. Normally, your username is the first part of your email address before the @ sign. So if your email address is sue.doe@organization.org, your username is sue.doe unless you changed it during the registration process. If you cannot remember your username, click on the link next to “Forgot your username?”, enter the email address you used to register and the system will email your username to you.





How do I reset my password or what do I do since I forgot my password?

To reset or change your password, click on the “Forgot your password?” link under the login boxes and follow instructions on the screen. You will be asked to provide your username (NOT your email) to reset your password. You will then receive an email to reset your password that expires within 24 hours. If the email expires, you should repeat the process to request it again. If you do not receive the reset email, please check your spam folder as it may be there. The email will be from noreply@pewtrusts.org





Can I invite someone else to collaborate on my grant application?

On some of the applications, it is possible to invite a collaborator once you have started your application. If your application allows collaborators, there will be a tab at the top of the application called “Collaboration” that will enable you to invite new members to your grant application. An email from noreply@pewtrusts.org will be sent to your collaborator letting them know you invited them and then they will be prompted to also create an account.


Can I submit my required report online?

Yes, after logging into the Grants Portal, you should see a link for Status Reports on the left-hand side. Click on the link and you will then be able to see all the required reports and begin working on your report.





Why is my dashboard blank? There could be several reasons why your Dashboard is blank after you login to the Grants Portal.
  1. If you can no longer see the application you submitted, check the “Closed Items” tab shown below:





  2. You may need to clear your browser cache. Here’s how to do it in Google Chrome or in Microsoft Edge. You can also search for how to do it in your browser of choice.


  3. If you registered via the portal to complete grantee reports, you may need to contact your program or CAPs staff member to link the application to your account.


  4. If none of these solutions fix your problem, reach out to your program point of contact for further assistance.